Using your account: Frequently asked questions
For more information, call us at 1-877-765-2265. We’re available Monday to Friday, from 8 a.m. to 8 p.m., and Saturday and Sunday, from 9 a.m. to 5 p.m.
Account statements and fees:
You will receive a mortgage statement annually, as well as a bank account statement monthly, detailing all of the transactions that took place within your account during the previous month. You will receive either a paper statement by mail or an electronic statement (e-statement) if you signed up for this service when you applied for your account.
Yes, you can sign up to receive your monthly bank account statements and your annual mortgage statement electronically through your online banking service by consenting to the terms and conditions. Electronic statements are available in PDF format. You may need to install appropriate computer software in order to view them.
You can split your mortgage across up to five portions, in any combination of fixed and variable rate terms. Each portion must have a minimum mortgage amount of $25,000.
If you have a closed-term mortgage, portion splitting was an option at the mortgage application stage. However, you will have the opportunity to divide your mortgage into portions again when your term is up for renewal.
If you have an open-term mortgage, you can open a new portion at any time.
If you have one or more closed-term portions, each year you can make a lump-sum principal payment of up to 20 per cent of your original mortgage amount and/or increase your regular mortgage payment by up to 25 per cent.
If you have one or more open-term portions, you may prepay any amount at any time and/or increase your regular payment by any amount once each year of the term.
Call us at 1-877-765-2265 to make a prepayment.